FREQUENTLY ASKED QUESTIONS
What is Ori Lifestyle?
What is Ori Lifestyle?
Ori Lifestyle is a hair health company dedicated to empowering women to love and care for their natural hair through high-quality products and educational courses.
Who founded Ori Lifestyle?
Who founded Ori Lifestyle?
Ori Lifestyle was founded by Titiolami Bello, who created the company to help women enjoy and maintain healthy hair through science-backed products and practices.
What does 'Ori' mean?
What does 'Ori' mean?
'Ori' means 'head' in the Nigerian Yoruba language, symbolizing the connection to intuition and destiny. At Ori Lifestyle, we honor both the literal and metaphysical meanings by providing products and services that respect and care for your hair.
How can I contact Ori Lifestyle customer service?
How can I contact Ori Lifestyle customer service?
You can contact our customer service team by emailing Hello@orilifestyle.com. We are here to help with any questions or concerns you may have.
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping. Please note that customs rates may apply depending on your location.
How long does domestic shipping take?
How long does domestic shipping take?
Orders shipped within the United Kingdom typically arrive within 3 to 5 working days via Royal Mail or UPS. An additional day may be required for specific regions.
Can I ship my order to a P.O. box?
Can I ship my order to a P.O. box?
Unfortunately, we do not deliver to P.O. boxes or the Channel Islands.
Is gift shipping available?
Is gift shipping available?
Yes, we offer free shipping to alternative addresses for gift orders.
Can I cancel my order?
Can I cancel my order?
Orders cannot be canceled once they have been processed. However, you can change or cancel your order before payment confirmation.
What is your return policy?
What is your return policy?
We offer a 90-day return policy for unused, unopened products in their original packaging. To initiate a return, contact Hello@orilifestyle.comwith your order details.
Are shipping fees refundable?
Are shipping fees refundable?
Shipping fees for international orders are not refundable.
What do your hair courses include?
What do your hair courses include?
Our hair courses include a 6-month program with monthly Zoom classes led by Titi, supported by a WhatsApp group and access to a dedicated section on our website.
How much does the hair course cost?
How much does the hair course cost?
The hair course costs £45 per month, which includes a Zoom session and WhatsApp support.
What types of products does Ori Lifestyle offer?
What types of products does Ori Lifestyle offer?
We offer a range of hair care products, including shampoos, conditioners, oils, and styling accessories, all designed to address specific hair needs and concerns.
Are your products safe for afro-textured hair?
Are your products safe for afro-textured hair?
Yes, our products are specifically formulated to be safe and effective for afro-textured hair, using high-quality ingredients backed by scientific research.
Where can I purchase Ori Lifestyle products?
Where can I purchase Ori Lifestyle products?
Our products are available for purchase on our website, OriLifestyle.com, and at Selfridges and Harrods in the UK.
Do you offer one-on-one hair consultations?
Do you offer one-on-one hair consultations?
Yes, we offer one-on-one hair consultations via Zoom. Each session lasts one hour and costs £55. You will need to fill out a questionnaire prior to the session.
Can I reschedule my consultation session?
Can I reschedule my consultation session?
Yes, sessions can be postponed with 24 hours' notice. Please note that payments are non-refundable in the event of a cancellation or no-show.
Are your products environmentally friendly?
Are your products environmentally friendly?
Yes, we prioritize the use of natural and sustainable ingredients. Our packaging is also designed to preserve the integrity of our products while being mindful of the environment.
Do you have a loyalty program?
Do you have a loyalty program?
We are currently developing a loyalty program. Stay tuned for updates on our website and social media channels.
If you have any additional questions not covered here, please feel free to contact us at Hello@orilifestyle.com. We're here to help!